Assignment 4: User Frustration Cis 524 Computer Interactions and Design Process



ssignment 4: User Frustration

Due Week 9 and worth 80 points

The quality of the user experience is very important to the success of an application. In the early days of computing, users often experienced long delays since computing power was poor and networks had comparatively slow throughput. Modern systems have largely eliminated these delays due to increased network and computing power, yet users still report a high level of frustration.


Write a four to five (4-5) page paper in which you:

Describe three (3) reasons users are still frustrated with modern applications.

Suggest one (1) method for reducing the frustrations for each of the reasons you supplied in Question one (1).

Describe methods for determining if user frustration is caused by poor system design or from the natural frustration associated with learning a new software product.

Suggest at least three (3) methods to reduce the frustrations among the disabled population and how this population can be better served.

Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

Describe the inherent design issues across HCI environments.

Explain the use of interaction devices.

Use technology and information resources to research issues in human-computer interaction.

Write clearly and concisely about HCI topics using proper writing mechanics and technical style conventions.

Click here to view the grading rubric for this assignment.




Paper Title Assignment 4: User Frustration Cis 524 Computer Interactions and Design Process
No. of Words 1445
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Assignment 4 : User Frustration



Cis 524 Computer Interactions xxxxxxx Design Process


Strayer University


User Frustration, gone xxxxxxx xxxxxxx days wxxxxxxx xxxxxxx delays caused by poor computing power xxxxxxx slow netxxxxxxxs xxxxxxx associated with applications. Modern applications xxxxxxx xxxxxxx made to be faster xxxxxxx xxxxxxx efficient. xxxxxxx, users still experience user frustration xxxxxxx to xxxxxxx xxxxxxx as errors, application complexity, xxxxxxx failure to anticipate problems.

Describe Three (3) Reasons Users Are Still Frustxxxxxxxd With Modern Applications.

Errors xxxxxxx defined as xxxxxxx perception of users xxxxxxx something in xxxxxxx computing system is not functioning correctly, xxxxxxxing to a barrier in attaining goals (Forbrig, 2010). xxxxxxx xxxxxxx occur as a direct action of a user xxxxxxx as xxxxxxxing wrong commxxxxxxxs, or entering right commxxxxxxxs in a wrongful xxxxxxx xxxxxxx spelling xxxxxxx mode errors. Alternatively, errors xxxxxxx be caused by actions not xxxxxxx to xxxxxxx user xxxxxxx as hardwxxxxxxx xxxxxxx softwxxxxxxx failures. Frustration occurs wxxxxxxx a user is unxxxxxxx to decipher xxxxxxx cause of xxxxxxx error xxxxxxx xxxxxxx to respond to it. As a result, a user xxxxxxx perxxxxxxxm actions xxxxxxx xxxxxxxrease xxxxxxx severity of xxxxxxx problem, consequently xxxxxxxreasing user frustrations.

Method of reducing: – Frustrations caused by errors xxxxxxx be xxxxxxxd by referring xxxxxxx problem to help desks wxxxxxxx experts hxxxxxxxle users’ enquiries xxxxxxx guide xxxxxxx appropriately so xxxxxxx xxxxxxxy xxxxxxx reverse xxxxxxx error occurred.

Users xxxxxxx be frustxxxxxxxd with jargon xxxxxxx new terms xxxxxxx xxxxxxx difficult to comprehend. Application complexity occurs wxxxxxxx a user is unxxxxxxx to opexxxxxxx a xxxxxxx application xxxxxxx to limitation in xxxxxxxxxxxxxxge or hard to complicated manuals xxxxxxx directions (Forbrig, 2010). Web applications xxxxxxx as JSP xxxxxxx JAVA xxxxxxx be relatively understood by users, xxxxxxx complex applications xxxxxxx as HTML, database progra

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